SOFTWARE QUALITY ASSURANCE (SQA) is an important activity in the delivery of software systems to clients and as such, it is a critical professional domain. SQA is ever growing in its importance due to new and complex applications getting added each day. In engineering colleges Software Quality Assurance has become an important topic of study. With this backdrop, there is a need for a high quality book on SQA of a type that is practically usable. This book provides the practical insight into the domain of software quality assurance. It explains not only the basic concepts but also provides a repository of artifacts that can be applied in practical work. People related issues in SQA are also discussed in the book. Students, professors, as well as the industry professionals would appreciate the usefulness of this 2nd revised edition. The study of concepts addressed in this book shall help students on the threshold of their entry into the software/IT industry. The concepts elaborated in the book along with various checklists and templates provided in the appendix (placed on the CD companion of the book) would be of immense use to the practitioners.

Foreword / Preface to the Second Edition / Preface to the First Edition / Acknowledgement / Software Quality in Global Business Context / Software Quality Assurance Role in an Organization / Planning & Managing Software Quality / Managing Software Quality Assurance Operations / Defect Management for Quality & Improvement / Testing for Quality Validation / Measurement & Metrics for Software Projects and Quality / Software Configuration Management / Software Maintenance & Quality Assurance / Review Techniques / ISO 9001 & Quality Assurance / Capability Maturity Models / Service Quality & IT Service Best Practices / ITIL, BS 15000 & COBIT for Continuous Improvement / Six-Sigma, Lean & Total Quality Management / Quality Assurance: People Issues & Careers / Index.

Software Engineers, IT Professionals and Quality Assurance Managers, Aspirants of Quality Certification examinations